Shipping Policy

The following terms and conditions constitute our Shipping Policy. Please read these policies carefully before placing your order.

Interpretation and Definitions

Interpretation: The capitalized terms used in this Shipping Policy have specific meanings as defined under the Interpretation section of our Disclaimer.


  • "Company" refers to Imane Harmonie
  • "Goods" refers to the items offered for sale on our Website.
  • "Orders" means requests made by You to purchase Goods from Us.
  • "Service" refers to our Website.
  • "Website" refers to Imane Harmonie, accessible from 
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Imane Harmonie is a French company governed by French law. All packages shipped by the company are dispatched from our warehouse located at 8 allée des palombes 77185 Lognes France. 

International Shipping Policy

Shipment Processing Times: All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. In cases of high order volumes, shipments may be delayed by a few days. We will contact You via email if there will be a significant delay in the shipment of Your Order.

Shipping Rates & Delivery Estimates: Shipping charges for Your Orders will be calculated and displayed at checkout. Delivery delays may occasionally occur and are not subject to a refund of shipping cost. Please review “Haven’t Received Your Package” and “Customs, Duties, and Taxes” below for an outline of our international shipping policy.

Haven’t Received Your Package?

International Packages: International shipments can take up to 25 business days to be delivered. If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy. 

 Worldwide Shipping Orders ( US)  

Under $100 Shipping Method:

UPS Mail Innovations Shipment Cost: $7

Estimated Delivery Time: 10-20  business days

Orders Over $100 Shipping Method:

UPS Mail Innovations Shipment Cost: Free

Please note that Imane Harmonie ships from France, so shipping times will be a little longer. We use collissimo when your package is in France and USPS when your package arrives in the USA.

Customs, Duties, and Taxes

Imane Harmonie is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are Your responsibility.


Imane Harmonie is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Missing Items

If you're missing an item in your shipment, please notify us within 5 days for us to look into it and provide a resolution. Please email a photo of your package contents and the label on the front of the package to

Incorrect Address

If You input an incorrect address at checkout, Imane Harmonie is not responsible if Your order goes missing. We are not liable to refund or replace the order.

Contact Us

If you have any questions about this Shipping Policy, You can contact us by sending us an email: